{"id":13,"date":"2025-11-12T14:16:20","date_gmt":"2025-11-12T14:16:20","guid":{"rendered":"https:\/\/exelmotors.bertproducts.fr\/?page_id=13"},"modified":"2025-11-12T16:03:12","modified_gmt":"2025-11-12T16:03:12","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/exelmotors.bertproducts.fr\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; background_color=\u00a0\u00bb#010016&Prime; hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb width=\u00a0\u00bb100%\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_code _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; border_radii=\u00a0\u00bbon|20px|20px|20px|20px\u00a0\u00bb box_shadow_style=\u00a0\u00bbpreset1&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb box_shadow_blur=\u00a0\u00bb80px\u00a0\u00bb box_shadow_spread=\u00a0\u00bb-30px\u00a0\u00bb box_shadow_color=\u00a0\u00bb#1A2B5E\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<!-- =========================<!-- [et_pb_line_break_holder] -->  EXEL MOTOR\u00ae \u2013 Politique de retours &#038; remboursements<!-- [et_pb_line_break_holder] -->  \u00c0 coller dans un module CODE Divi<!-- [et_pb_line_break_holder] -->  Remplacer les {placeholders} !<!-- [et_pb_line_break_holder] -->========================== &#8211;><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"exel-policy\"><!-- [et_pb_line_break_holder] -->  <!-- HERO --><!-- [et_pb_line_break_holder] -->  <\/p>\n<header class=\"exel-policy__hero\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h1>Politique de retours &#038; remboursements<\/h1>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Clair, rapide et transparent \u2014 voici comment nous g\u00e9rons les retours, \u00e9changes et remboursements.<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"exel-policy__badges\"><!-- [et_pb_line_break_holder] -->      <span>Support r\u00e9actif<\/span><!-- [et_pb_line_break_holder] -->      <span>Paiements s\u00e9curis\u00e9s<\/span><!-- [et_pb_line_break_holder] -->      <span>Clients pro &#038; particuliers<\/span><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/header>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- R\u00c9SUM\u00c9 \/ TL;DR --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section class=\"exel-card exel-grid-3\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div><!-- [et_pb_line_break_holder] -->      <\/p>\n<h3>D\u00e9lais<\/h3>\n<p><!-- [et_pb_line_break_holder] -->      <pee><strong>Droit de r\u00e9tractation : 14 jours<\/strong> (UE\/France) \u00e0 compter de la r\u00e9ception. <!-- [et_pb_line_break_holder] -->        <!\u2013- [et_pb_br_holder] -\u2013>Retours produits : <strong>30 jours<\/strong> maximum sous conditions.<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div><!-- [et_pb_line_break_holder] -->      <\/p>\n<h3>\u00c9tat du produit<\/h3>\n<p><!-- [et_pb_line_break_holder] -->      <pee>Article <strong>non utilis\u00e9<\/strong>, <strong>non ouvert \/ scell\u00e9<\/strong> et dans son emballage d\u2019origine, complet et en parfait \u00e9tat.<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div><!-- [et_pb_line_break_holder] -->      <\/p>\n<h3>Frais de retour<\/h3>\n<p><!-- [et_pb_line_break_holder] -->      <pee>\u00c0 la charge du client (sauf erreur de notre part). Utiliser un envoi <strong>suivi<\/strong> et adapt\u00e9 aux <strong>mati\u00e8res dangereuses<\/strong> si applicable.<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- NAV INTERNE --><!-- [et_pb_line_break_holder] -->  <\/p>\n<nav class=\"exel-policy__nav\"><!-- [et_pb_line_break_holder] -->    <a href=\"#retractation\">Droit de r\u00e9tractation<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#eligibilite\">Conditions d\u2019\u00e9ligibilit\u00e9<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#nonretournables\">Articles non retournables<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#procedure\">Proc\u00e9dure de retour<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#remboursements\">Remboursements<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#echanges\">\u00c9changes<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#promos\">Articles en promotion<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#retards\">Retards de remboursement<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#expedition\">Exp\u00e9dition &#038; frais<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#cadeaux\">Achats cadeaux<\/a><!-- [et_pb_line_break_holder] -->    <a href=\"#contact\">Aide &#038; contact<\/a><!-- [et_pb_line_break_holder] -->  <\/nav>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <!-- SECTIONS --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"retractation\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Droit de r\u00e9tractation (14 jours)<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Conform\u00e9ment au Code de la consommation (art. L221-18 et suivants), vous disposez d\u2019un <strong>d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 motiver votre d\u00e9cision.<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"exel-list\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Les produits doivent \u00eatre <strong>non ouverts<\/strong> et <strong>non utilis\u00e9s<\/strong>.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Les retours de produits <strong>inflammables \/ dangereux<\/strong> (ex. additifs) doivent respecter la r\u00e9glementation transport.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Le remboursement intervient <strong>dans les 14 jours<\/strong> suivant la preuve d\u2019exp\u00e9dition du retour ou la r\u00e9ception effective des produits.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"eligibilite\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Conditions d\u2019\u00e9ligibilit\u00e9<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"exel-list\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Article <strong>neuf<\/strong>, <strong>scell\u00e9<\/strong> et dans l\u2019<strong>emballage d\u2019origine<\/strong> complet (accessoires, notices, cadeaux\u2026)<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Retour demand\u00e9 <strong>dans 30 jours<\/strong> max apr\u00e8s la livraison (14 jours en cas de r\u00e9tractation).<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Joindre le <strong>num\u00e9ro de commande<\/strong> et une <strong>preuve d\u2019achat<\/strong>.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"nonretournables\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Articles non retournables<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"exel-list\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Produits <strong>ouverts<\/strong>, utilis\u00e9s ou partiellement consomm\u00e9s.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Produits <strong>dangereux<\/strong>\/inflammables ouverts (ex. certains additifs).<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Cartes cadeaux, contenus num\u00e9riques t\u00e9l\u00e9chargeables.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Produits d\u2019hygi\u00e8ne\/cosm\u00e9tiques descell\u00e9s (le cas \u00e9ch\u00e9ant).<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"procedure\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Proc\u00e9dure de retour<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ol class=\"exel-steps\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Demande :<\/strong> contactez-nous \u00e0 <a href=\"mailto:{email_service_clients}\">contact@exel-motor.com<\/a> (objet : <em>Demande de retour \u2013 {num_commande}<\/em>).<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Validation &#038; RMA :<\/strong> recevez nos instructions et un num\u00e9ro de retour (RMA).<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Emballage :<\/strong> colis solide + protections, \u00e9tiquettes r\u00e9glementaires si mati\u00e8re dangereuse.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Envoi :<\/strong> exp\u00e9diez \u00e0 l\u2019adresse :<!\u2013- [et_pb_br_holder] -\u2013><em>EXEL MOTOR \u2013 Service Retours, 382 Chemin Grange de Capoun, 06140 COURSEGOULES, FR<\/em>.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li><strong>Preuve :<\/strong> conservez le num\u00e9ro de suivi et envoyez-le \u00e0 <a href=\"mailto:{email_service_clients}\">contact@exel-motor.com<\/a>.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ol>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"remboursements\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Remboursements<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Apr\u00e8s r\u00e9ception et contr\u00f4le qualit\u00e9 du retour, nous vous avisons par e-mail de l\u2019acceptation ou du refus.<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"exel-list\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Si accept\u00e9 : remboursement via le <strong>m\u00eame moyen de paiement<\/strong> (d\u00e9lais bancaires 2\u201310 j).<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Si refus\u00e9 : nous vous expliquerons la raison et les options possibles.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<details class=\"exel-qa\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<summary>Retards ou remboursements manquants<\/summary>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div><!-- [et_pb_line_break_holder] -->        <\/p>\n<ol class=\"exel-steps\"><!-- [et_pb_line_break_holder] -->          <\/p>\n<li>V\u00e9rifiez votre compte bancaire.<\/li>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<li>Contactez l\u2019\u00e9metteur de votre carte (d\u00e9lai d\u2019affichage possible).<\/li>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<li>Contactez votre banque.<\/li>\n<p><!-- [et_pb_line_break_holder] -->          <\/p>\n<li>Si besoin, \u00e9crivez-nous \u00e0 <a href=\"mailto:{email_service_clients}\">contact@exel-motor.com<\/a>.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/ol>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/details>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"echanges\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>\u00c9changes<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Nous rempla\u00e7ons un article <strong>d\u00e9fectueux ou endommag\u00e9 \u00e0 la livraison<\/strong>. \u00c9crivez-nous sous 48h avec photos \u00e0 <a href=\"mailto:contact@exel-motor.com\">contact@exel-motor.com<\/a>.<\/pee><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"promos\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Articles en promotion<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Les articles en promotion sont <strong>remboursables<\/strong> selon les m\u00eames r\u00e8gles, sauf mentions contraires sp\u00e9cifiques \u00e0 l\u2019offre.<\/pee><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"retards\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Cas de remboursement partiel<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"exel-list\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Article non renvoy\u00e9 dans son \u00e9tat d\u2019origine \/ incomplet.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Traces d\u2019utilisation non conformes.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Retour hors d\u00e9lai.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"expedition\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Exp\u00e9dition des retours &#038; frais<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"exel-list\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Les <strong>frais de retour<\/strong> sont \u00e0 la charge du client (sauf erreur de pr\u00e9paration).<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Les frais initiaux d\u2019exp\u00e9dition ne sont pas remboursables.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Utilisez un envoi <strong>suivi<\/strong> &#038; assurez le colis pour les produits de valeur.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Respect des r\u00e8gles <strong>ADR\/IATA<\/strong> si mati\u00e8re dangereuse (additifs).<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"cadeaux\" class=\"exel-card\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Achats cadeaux<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Si la commande \u00e9tait marqu\u00e9e comme cadeau et exp\u00e9di\u00e9e directement chez vous, un <strong>avoir<\/strong> peut \u00eatre \u00e9mis \u00e0 r\u00e9ception du retour. Sinon, le remboursement est effectu\u00e9 au moyen de paiement de l\u2019acheteur d\u2019origine.<\/pee><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->  <\/p>\n<section id=\"contact\" class=\"exel-card exel-card--accent\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Besoin d\u2019aide ?<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Notre \u00e9quipe vous r\u00e9pond rapidement :<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"exel-contact\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>E-mail : <a href=\"mailto:contact@exel-motor.com\">contact@exel-motor.com<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>T\u00e9l\u00e9phone : <a href=\"tel:0613301174\">06 13 30 11 74<\/a><\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li>Adresse retours : EXEL MOTOR \u2013 Service Retours, 382 Chemin Grange de Capoun, 06140 COURSEGOULES, FR<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->    <pee class=\"exel-legal\">Derni\u00e8re mise \u00e0 jour : {jj\/mm\/aaaa}. Cette page ne remplace pas un conseil juridique. <!-- [et_pb_line_break_holder] -->      En cas de contradiction, les <a href=\"{url_cgv}\">CGV<\/a> pr\u00e9valent.<\/pee><!-- [et_pb_line_break_holder] -->  <\/section>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->\/* ====== Style EXEL \u2013 sombre + accent racing ====== *\/<!-- [et_pb_line_break_holder] -->.exel-policy{<!-- [et_pb_line_break_holder] -->  --bg:#0b0e14; --panel:#11151d; --soft:#1a2030; --text:#e6e8ec;<!-- [et_pb_line_break_holder] -->  --muted:#aeb6c2; --line:#263044;<!-- [et_pb_line_break_holder] -->  --accent:#e02b20;       \/* rouge racing *\/<!-- [et_pb_line_break_holder] -->  --accent-2:#1e3fa9;     \/* bleu racing *\/<!-- [et_pb_line_break_holder] -->  --radius:18px; --shadow:0 14px 40px rgba(0,0,0,.45);<!-- [et_pb_line_break_holder] -->  color:var(--text); background:linear-gradient(180deg,#0b0e14, #0a0d14 40%, #fffff);<!-- [et_pb_line_break_holder] -->  padding:36px 5vw 70px; font-family: system-ui,-apple-system,\"SF Pro Text\",Inter,Segoe UI,Roboto,Arial,sans-serif;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Hero *\/<!-- [et_pb_line_break_holder] -->.exel-policy__hero{max-width:1050px;margin:0 auto 26px; text-align:center;}<!-- [et_pb_line_break_holder] -->.exel-policy__hero h1{<!-- [et_pb_line_break_holder] -->  font-size:clamp(26px,3.4vw,40px); letter-spacing:.08em; text-transform:uppercase;<!-- [et_pb_line_break_holder] -->  margin:0 0 8px; font-weight:800;<!-- [et_pb_line_break_holder] -->  color: #ffff<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.exel-policy__hero p{color:var(--muted); margin:0 0 16px; font-size:clamp(14px,1.5vw,16px);}<!-- [et_pb_line_break_holder] -->.exel-policy__badges{display:flex;gap:10px;justify-content:center;flex-wrap:wrap}<!-- [et_pb_line_break_holder] -->.exel-policy__badges span{<!-- [et_pb_line_break_holder] -->  padding:6px 10px;border-radius:999px;border:1px solid #2a3550;background:rgba(17,21,29,.7);font-size:12px;color:var(--muted)<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Cards & grid *\/<!-- [et_pb_line_break_holder] -->.exel-card{<!-- [et_pb_line_break_holder] -->  background:linear-gradient(180deg,rgba(30,63,169,.07),rgba(224,43,32,.06)), var(--panel);<!-- [et_pb_line_break_holder] -->  border:1px solid var(--line); border-radius:var(--radius); box-shadow:var(--shadow);<!-- [et_pb_line_break_holder] -->  padding:18px 18px; margin:16px auto; max-width:1050px;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.exel-card--accent{background:linear-gradient(135deg, rgba(30,63,169,.12), rgba(224,43,32,.12));}<!-- [et_pb_line_break_holder] -->.exel-card h2{font-size:18px; letter-spacing:.12em; text-transform:uppercase; margin:0 0 10px;<!-- [et_pb_line_break_holder] -->  color: #fff}<!-- [et_pb_line_break_holder] -->.exel-card h3{font-size:15px; letter-spacing:.12em; text-transform:uppercase; margin:0 0 6px; color:#fff}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.exel-grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}<!-- [et_pb_line_break_holder] -->@media (max-width:900px){.exel-grid-3{grid-template-columns:1fr}}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.exel-list{margin:0; padding-left:18px}<!-- [et_pb_line_break_holder] -->.exel-list li{margin:6px 0; color:var(--muted)}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.exel-steps{counter-reset:step; padding-left:0; margin:0}<!-- [et_pb_line_break_holder] -->.exel-steps li{<!-- [et_pb_line_break_holder] -->  list-style:none; margin:8px 0; padding-left:32px; position:relative; color:var(--muted)<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.exel-steps li::before{<!-- [et_pb_line_break_holder] -->  counter-increment:step; content:counter(step);<!-- [et_pb_line_break_holder] -->  position:absolute; left:0; top:0; width:22px; height:22px; border-radius:50%;<!-- [et_pb_line_break_holder] -->  display:grid; place-items:center; font-size:12px; color:#fff;<!-- [et_pb_line_break_holder] -->  background:linear-gradient(135deg,var(--accent),var(--accent-2));<!-- [et_pb_line_break_holder] -->  box-shadow:0 0 12px rgba(224,43,32,.35);<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Nav interne *\/<!-- [et_pb_line_break_holder] -->.exel-policy__nav{<!-- [et_pb_line_break_holder] -->  max-width:1050px; margin:14px auto; display:flex; gap:10px; flex-wrap:wrap; justify-content:center<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.exel-policy__nav a{<!-- [et_pb_line_break_holder] -->  font-size:12px; text-transform:uppercase; letter-spacing:.12em; text-decoration:none;<!-- [et_pb_line_break_holder] -->  color:var(--muted); padding:6px 10px; border:1px solid #2a3550; border-radius:999px;<!-- [et_pb_line_break_holder] -->  background:rgba(17,21,29,.6); transition:.2s ease<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.exel-policy__nav a:hover{color:#fff; border-color:var(--accent); box-shadow:0 0 14px rgba(224,43,32,.35);}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* FAQ (details) *\/<!-- [et_pb_line_break_holder] -->.exel-qa{margin-top:10px}<!-- [et_pb_line_break_holder] -->.exel-qa summary{<!-- [et_pb_line_break_holder] -->  cursor:pointer; padding:10px 12px; border:1px solid var(--line); border-radius:12px;<!-- [et_pb_line_break_holder] -->  background:var(--soft); color:#fff; transition:.2s ease; list-style:none<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] -->.exel-qa[open] summary{border-color:var(--accent); box-shadow:0 0 12px rgba(224,43,32,.25)}<!-- [et_pb_line_break_holder] -->.exel-qa summary::-webkit-details-marker{display:none}<!-- [et_pb_line_break_holder] -->.exel-qa > div{padding:10px 2px 4px; color:var(--muted)}<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->\/* Contact \/ legal *\/<!-- [et_pb_line_break_holder] -->.exel-contact{margin:6px 0 0; padding-left:18px}<!-- [et_pb_line_break_holder] -->.exel-contact li{margin:4px 0}<!-- [et_pb_line_break_holder] -->.exel-card a{color:#b9c6ff; text-decoration:none}<!-- [et_pb_line_break_holder] -->.exel-card a:hover{color:#fff; text-decoration:underline}<!-- [et_pb_line_break_holder] -->.exel-legal{margin-top:10px; font-size:12px; color:var(--muted)}<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] -->[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":6,"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":2966,"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/2966"}],"wp:attachment":[{"href":"https:\/\/exelmotors.bertproducts.fr\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}